Terms and conditions of business
The terms stated below apply to all transactions.
Delivery can be made anywhere in the UK at a cost, quotation upon request. The period quoted for delivery is a guideline only. Wood and Iron does not accept responsibility for delays caused by mis-instruction, strikes, traffic conditions or adverse weather. Delay times may be extended during the holiday periods and workshop closures. Local delivery within a reasonable distance is free. Delivery outside of the UK is possible, however there will be an extra cost over and above the product price for this, quotation upon request.
All goods must be checked and signed for in the presence of the carrier. All goods must be inspected once removed from the packaging and Wood and Iron notified within 48hrs of delivery of any damage. Wood and Iron will ensure that goods are delivered in good order and cannot accept any responsibility for any damages that occur after delivery.
Full payment up front for any work whether it is commission or repairs. The commencement of work on any project will not start until 100% payment has been received as cleared funds. I accept payment via cash, online bank transfer, Paypal or credit card. Please note I no longer accept payment via cheque.
Although I try and make any commissioned work as near to the drawings supplied as possible, I do have leave to interpret and change details according to artistic licence at any time without prior notice.
Refunds for commissioned work will only be given if the item is defective or doesn't match the drawings supplied in any way. If a refund is given Wood & Iron will retain possession of the finished work. A refund is not given under any circumstances if the client remains in possession of the item. If a refund is requested because the client has changed their mind prior to accepting the completed work, a maximum refund of 20% will be given. This is to cover costs of materials and time spent making the item.
When delivery takes place all areas must be cleared and proper access given for delivery prior to delivery taking place. Please note I no longer install railings.
All goods remain the property of Wood and Iron until full cleared payment has been received by Wood and Iron.
Wood and Iron will not accept return of goods after 4 months of delivery without prior written acknowledgement. Items will only be considered for return if in the same condition as first delivered.